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🔄 🛒 What is a Cart Recovery Follow up ?
- A WhatsApp abandoned cart recovery is a message sent to a person who has added products to their cart, visited the payment page of your Shopify store, entered their details, but did not complete the payment.
- This person receives automated WhatsApp messages inviting them to complete their order.
- WhatsApp cart recovery efforts are very effective, especially when paired with email reminders.
- This can help recover up to 20% of orders that seemed lost.
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Here’s a link to a swipe file of different Abandon cart options that customers have sent from Coco.
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Copy and Paste Template to Recover More carts:
Quick guide on how to use the template:
- Update all copy you see in Yellow.
- If you use CocoAI: update your Abandoned Cart flow template
English Abandoned Cart Flow
Français: Flux de panier abandonné
Español: Flujo de Carrito Abandonado
German Abandoned Cart Flow
Coordinate with Email:
- Schedule your WhatsApp Messages to go out shortly after your emails.
- Ie. Abandoned Cart Email #1 goes out 30 mins after abandon.
- Abandoned Cart WhatsApp #1 goes out 45 mins after abandon.
- Hack:
- Take the same copy that is performing well in Email and shorten it to the most important information for WhatsApp.
- Adjust your email copy to be more Conversational.
- You want people to respond to the messages in WhatsApp (Free if they respond into 24 hours).